Telecom is a way of transmitting the information in form of data over distances. Presently, it is one of the main revenue generating sectors. It is the most effective way of communication. Telecom industry provides basic means of communication to its customers.
Today telecommunication channels have larger data transmission capability. It also generates employment for various sectors of society from technical jobs to unskilled labors. The various areas in which jobs are developed includes sales and related jobs, administrative support occupation, installation, maintenance and repair occupation, etc. Thus telecom industry provides services as well as help countries economy to grow by reducing unemployment.
TRAI, telecom regulating authority of India has issued regulations, orders and directives to deal with upcoming issues and provided the required direction to the evolution of Indian telecom market from a Government owned monopoly to a multi operator multi service open competitive market.
The top telecom industries in India includes following names:
Bharti airtel
Reliance communications
Idea cellular
Tata communications
Tata teleservices
Spice communication
On Mobile Global
HCFL Infotel
MTNL
GTL
GTL Infrastructure
Aircel
MTS
The policies to be followed by telecom companies should focus on availability of telecommunication for all and telecommunication within the reach of all, which will ensure the availability of telephone on demand as early as possible.
Another objective will be to achieve universal service covering all rural area as early as possible.
By universal service it means the provision of access to all people for certain basic telecom services at affordable and reasonable prices.World class services should be provided. Removal of consumer complaints, dispute resolution and public interface will be of utmost important. The objective will also be to provide widest permissible range of services to meet the customer's demand at reasonable prices.
Considering India's size and development, it is necessary to ensure that India emerges as a major manufacturing base and exporter of telecom equipment. The defense and security interests of the country will be protected.
Different segments of the industry, like internet is also anticipate growing in terms of subscribers as well as networking infrastructure. With 3G services, the country can expect rapid growth in the broadband subscribers’ base in near future. There will be steep rise in number of mobile subscribers as well. The utilization of internet is expected to grow beyond all previous records in next coming years.
The employability rate is expected to decrease in future due to good quality of services and device less people will be required for repairing service. And the advance technology may also result in usage of less manual skills in the telecom department.
The aircel group is a result of collaboration of Maxis communication from Malaysia and sindya securities and investments private limited. Aircel has won many awards and recognitions. It serves over 50 million customers. Complaints against aircel are regarding the wrong services being activated and absence of technical assistance at the service centers. MTS is one of the ten leading companies in terms of number of subscribers. MTS is coupled with 3G services to enhance their services. MTS fraud includes poor and slow services provided by the company. It takes hours to get simple recharge done. It needs to improve its customer service to improve its reputation in the market.
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